Due to the digital (downloadable) nature of our games, we are unable to issue any refunds for change of mind purchases. Please be sure to choose your items carefully, and ask any questions prior to buying.
All files are known to be working and most issues arise from using incorrect software when attempting to open the files. "ZIP" files are compressed files which can be opened natively on most Windows based computers, or using a program such as "Winzip". The "PDF" files are best viewed in Adobe Acrobat reader. Please ensure you have the correct software installed on your computer to view and print your games before making any purchases. Of course, you can also email your files to another computer/device if necessary.
Should you have any issues with your downloads, we are happy to assist you and encourage you to use our contact form so that we can help. Please be sure to include your order number with any such enquiries.